Privacy Policy

PRIVACY POLICY AND COOKIE NOTICE

Effective Date: June 3, 2026

Thank you for visiting the Four Seasons Sales & Service website ("Four Seasons," "we," "us," or "our"). We value your trust and are committed to protecting your privacy. This Privacy Policy and Cookie Notice explains how we collect, use, disclose, protect, and process information through our websites, mobile applications, social media pages, SMS programs, and other digital platforms (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and agree to this Privacy Policy and Cookie Notice.

TABLE OF CONTENTS

• Information We Collect
• Information From Third Parties
• How We Use Information
• How We Share Information
• Cookies and Tracking Technologies
• SMS Messaging Policy
• Your Privacy Rights and Choices
• Children's Privacy
• Data Security
• Third-Party Websites
• International Users
• Changes to This Privacy Policy
• Contact Us

INFORMATION WE COLLECT

You may browse our Services without providing personal information. However, certain features, products, and services may require the collection of personal information.

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Company name
• Payment information
• Account credentials
• Product preferences and interests
• Customer service communications
• Marketing and SMS subscription preferences

You may provide this information when you:

• Create an account
• Place an order
• Subscribe to emails or text messages
• Participate in promotions, contests, or surveys
• Contact customer service
• Submit product reviews or feedback

Information Collected Automatically

When you visit our Services, we may automatically collect information including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Shopping activity
• Clickstream data
• General geographic location

We use this information to improve our Services, enhance user experience, analyze trends, maintain security, and support marketing activities.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, web beacons, tags, and similar technologies ("Cookies") to improve website performance and provide a personalized shopping experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Maintain account sessions
• Analyze website traffic
• Improve website functionality
• Measure advertising effectiveness
• Personalize content and promotions
• Support shopping cart recovery efforts

Shopping Cart and SMS Reminder Cookies

When you add products to your shopping cart but leave our website before completing your purchase, Cookies and similar technologies may be used to remember your cart activity.

If you have opted in to receive SMS marketing messages, information collected through these technologies may be used to send shopping cart reminder text messages regarding products left in your cart.

Cart reminder messages may include:

• Product reminders
• Checkout links
• Promotional offers
• Discount incentives

These messages are only sent to customers who have provided consent to receive SMS communications.

Managing Cookies

Most browsers automatically accept Cookies. You may choose to modify your browser settings to disable or reject Cookies.

Please note that disabling Cookies may impact certain website features, including account access, shopping cart functionality, and personalized experiences.

INFORMATION FROM THIRD PARTIES

We may receive information from:

• Marketing partners
• Advertising networks
• Analytics providers
• Social media platforms
• Publicly available sources
• Service providers

We may combine this information with information we already maintain to improve our Services, customer experience, and marketing efforts.

HOW WE USE INFORMATION

We use your information for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing customer service
• Managing accounts
• Verifying identity
• Sending transactional communications
• Delivering products and services
• Processing payments
• Responding to inquiries
• Improving our Services
• Conducting analytics and research
• Detecting fraud and security incidents
• Sending promotional communications
• Delivering SMS messages and cart reminders
• Complying with legal obligations

HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted third parties that perform services on our behalf, including:

• Payment processors
• Shipping carriers
• Customer service providers
• Marketing platforms
• SMS service providers
• Website hosting providers
• Analytics providers
• Advertising partners

These service providers may only use information as necessary to perform services for us.

Business Transfers

If Four Seasons Sales & Service is involved in a merger, acquisition, financing, asset sale, or similar transaction, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud
• Protect the safety of our customers and employees
• Respond to governmental requests

SMS MESSAGING POLICY

By submitting a form on our website, signing up for text messages, or otherwise providing your mobile phone number and consent, you agree to receive recurring automated and non-automated marketing and transactional text messages from Four Seasons Sales & Service.

These messages may include:

• Promotional offers
• Product announcements
• Order confirmations
• Shipping notifications
• Customer service communications
• Shopping cart reminders
• Event notifications

Message Frequency

Message frequency varies based on your interaction with our Services and your communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opting Out

You may opt out at any time by replying:

STOP to unsubscribe

For assistance, reply:

HELP

After opting out, you may receive a final confirmation message.

Consent Not Required

Consent to receive marketing text messages is not required as a condition of purchase.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with trusted service providers solely to support SMS delivery, customer service, website operations, payment processing, analytics, and other business functions.

SMS consent is not shared with third parties or affiliates for marketing purposes.

YOUR PRIVACY RIGHTS AND CHOICES

You may choose to:

• Opt out of marketing emails
• Opt out of SMS communications
• Update account information
• Request correction of inaccurate information
• Request deletion of personal information where applicable

You may exercise these choices by:

• Updating your account preferences
• Following unsubscribe instructions in communications
• Contacting our Customer Care Team

CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.

DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY WEBSITES

Our Services may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any information.

INTERNATIONAL USERS

Our Services are operated in the United States.

By using our Services and providing information to us, you consent to the transfer, processing, and storage of information in the United States and other locations where our service providers operate.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy and Cookie Notice periodically.

Changes become effective when posted on this page. We encourage you to review this Policy regularly.

CONTACT US

If you have questions regarding this Privacy Policy and Cookie Notice, please contact:

Four Seasons Sales & Service
Customer Care Team
1-800-325-2769
https://www.fstanning.com

Effective Date: June 3, 2026